Don't telework with spreadsheets: build a virtual call center in a day
In another article (which you may want to read first if this one seems too technical), I made a case for why you shouldn't rely on spreadsheets to support your new teleworking regime. I followed that up with a second article talking about how to use Quickbase to create a customer request tracker for a small to medium sized organization or department of a larger organization. That request tracker is something that can easily be built in a few hours and help solidify your telew
